Trust & safety

Trust is the whole point

A care marketplace only works if it's safe. Here's how we protect your pet, your data and your peace of mind.

Private by default

Your address, phone, email and emergency details are hidden unless you choose to share them. Public and scanned profiles show only owner-approved fields.

Verified providers

Tiered verification — email & phone, then ID, background check and insurance — shown as clear badges so you know who you're trusting.

Temporary, scoped access

When you book a sitter, they get access only to the care info that job needs, for that pet, for that booking window. Access expires automatically.

You can revoke anytime

Change your mind? End a provider's access instantly. No standing access, ever.

A full access log

See exactly which fields a provider viewed and when. Every access is recorded for you to audit.

Verified reviews

Reviews come only from completed bookings, and both sides review each other — so reputations are real.

How temporary access works

Access is a loan, never a gift

Every provider permission on PetViron is scoped, time-boxed, audited and revocable. Here's the flow:

1

Scope

We suggest what a sitter needs (feeding, meds, allergies, emergency vet). You adjust every toggle.

2

Time-box

The grant is tied to the booking window and expires automatically afterwards.

3

Audit

You see every access in a log, and can revoke instantly at any time.

Questions owners ask

Can a sitter see my home address?

Only if you include it in the access scope for that booking. It's off by default, and you can share just what's needed (for example, entry notes) without exposing everything.

What happens when the booking ends?

Access expires on its own at the end of the booking window plus a small buffer. You never have to remember to turn it off — though you can revoke earlier.

Are medical documents ever public?

No. Medical documents are never shown publicly unless you explicitly enable it, and they're never part of a standard sitter's Care View.

How are providers verified?

Providers move up tiers as they verify email/phone, ID, a background check and insurance. Their profile badges reflect exactly how far they've gone.

This page describes how PetViron is designed to protect you. It isn't legal advice — see our Privacy Policy for the formal details.

Care you can actually trust

Private by default. Verified providers. Access you control.

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